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Training: Sales Quote Lifecycle

This training module covers the lifecycle of a Sales Quote from its initial creation through customer approval and release.

The Quoting Lifecycle

In the standard workflow, a Sales Quote moves through these system statuses:

  1. DRAFT: The quote is being built. You can add items, adjust pricing, and configure products using Smart Quote. Add at least one line item before moving it to Offered or Released.
  2. OFFERED: The quote has been sent to the customer for review.
  3. ACCEPTED: The customer has approved the quote.
  4. RELEASED: The quote has been released and Velosity creates the linked Sales Order.

OFFERED and RELEASED are separate statuses. Offering a quote does not create a Sales Order. Releasing creates the linked Sales Order when absent, or synchronizes new quote lines and items to the existing order. A quote can also be cancelled from Draft, Offered, Accepted, or Released; an Offered quote can be rejected or expire, and a Released quote can expire.

When an instance uses Incremental Release, a Draft quote with at least one line item can move directly to Released, and a Released quote can return to Draft. That mode supports incremental work and does not require the Offered/Accepted path. See Sales Quote Status Workflow for all allowed transitions and Convert a Sales Quote to a Sales Order for both release modes.

[!NOTE] A quote phase is an optional tenant-defined label, not a replacement for its system status. Selecting a phase may request its associated status transition; changing a status does not automatically change the phase. Integrations and portal behavior should use the quote status. See Workflow Phases.

Interactive Tutorial: Managing Quote Status

The following walkthrough demonstrates how to transition a quote through these stages to prepare it for conversion.

Key Takeaways

  • Version Control: If a customer requests a change, return the quote to DRAFT when permitted or create a Reconfiguration.
  • Audit Trail: Every status change and price adjustment is captured in the History tab.
  • Visual PDFs: Remember that you can generate a professional PDF View at any stage to share with the customer.